Estu recently delivered another exceptional free masterclass, reinforcing its commitment to making high-quality learning accessible to all. Last week, industry leaders, innovators, and change-makers joined an insightful session on The Power of Service Design for Delivering Customer Value, led by Anja Kluver, a globally recognised expert in service and experience design.

With over 30 years of experience working with brands like Amazon, Toyota, and Unilever, Anja shared practical insights on how service design drives business impact and customer experience transformation. Attendees gained valuable knowledge on human-centred, systems-thinking approaches and real-world applications from global projects.

The session was highly engaging and well-received, highlighting the growing need for businesses to adopt service design principles to enhance customer value. This event was part of Estu’s ongoing free masterclass series, aligning with its belief that learning should be simple, transformative, and accessible.

Stay tuned for more upcoming masterclasses as Estu continues to empower professionals with the skills to drive meaningful change.

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